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Year 2000 (Y2K)
Information for Epson Color Stylus users (updated Feb 14, 2000)
We are have looking in to reports of problems using QuickReport with the Epson Stylus 460/660/760/860 line of printers.  The problem appears under Win 95/98 and is a conflict between Delphi and the printer driver.  It does not appear to be related to QuickReport and can be duplicated using code like the following:

with Printer do begin
  BeginDoc;
  Canvas.TextOut(PageWidth div 2, PageHeight div 2, 'Sample text');
  EndDoc;
end;

We have contacted Epson technical support and the reponse has indicated that Epson is aware of the problem.  Please contact Epson technical support for more information about what driver is needed for your printer.  Based on the reponse time that we saw, they will answer any support questions in a timely manner. 

The following driver information was sent to us from Epson.  Please contact Epson directly if you have questions.  Please do not try this solution unless you are comfortable installing and uninstalling printer drivers.

"The driver may not be compatible with the program and using the Windows resident driver is usually the best way to get around these situations. If you are running Windows 95, use the Add Printer Wizard and select the printer from the list to install the Stylus Color ESC/P2 driver. Under Win98 use the steps below.

Deleting the Printer Driver

  1. Click on Start, Settings, then Control Panel.
  2. Double click on Add/Remove Programs
  3. Click once on Epson Printer Software.
  4. Click on Remove
  5. After uninstaller has completed, go to Start, Programs, and Windows Explorer.
  6. Make sure you are exploring the C:\ drive and then highlight the Windows directory.
  7. Click on Tools (at the top menu bar) and select Find, then Files or Folders.
  8. In the Named space type EP*.* (upper or lower case does not matter) and click Find Now.
    NOTE: before deleting any files, empty your Recycle bin so you can restore the files if necessary.
  9. Click on Edit and then Select All (Ctrl + A). The files should be highlighted now.
  10. Click on File and select Delete. You will be asked if you want to send the files to the Trash Answer Yes or OK there.
  11. Reboot your computer.
  12. When the computer reboots, go to the main desktop.
  13. Press "CTRL-ALT-DELETE" all at the same time ONCE!
  14. Highlight & end task all applications EXCEPT Explorer & systray.
  15. Re-install the printer software normally.
  16. Reboot your computer again.


Reinstalling the Printer Driver from the Windows CD

  1. Insert the Windows 98 CD-ROM in the drive and click on 'Start' 'Settings' 'Printers'.
  2. Double-click on the 'Add New Printer' icon.
  3. Click 'Next' until you reach the window that lists all printer manufacturers and models.
  4. Without selecting any specific models, click on the 'Have Disk...' button.
  5. This should open the 'Install From Disk' prompt.
  6. In the 'Copy manufacturer's files from:' field, type the following ONE of the following paths depending on the printer you are troubleshooting: and click on 'Okay'.
    NOTE: Replace ? with the user's CD-ROM drive designation.
    ?:\DRIVERS\PRINTERS\EPSON\STYLCLR Epson Stylus Color
  7. The 'Add Printer Wizard' should now list the printer model you are installing. Highlight it and click on 'Next'.
  8. Select the desired port and click on 'Next'.
  9. The next prompt will list the name of the printer and ask if you want to set this as the default printer. Either select 'No' or 'Yes' and click on 'Next'.
  10. The last prompt will ask 'Do you want to print a test page?'. Click on 'Yes' and 'Finish'.
  11. Windows 98 will now copy the necessary files to the hard drive and print the test page.

If you have a technical support issue, please submit a E-form via our website (http://www.epson.com), and we will respond in a timely manner. Thank you again for contacting Epson.

Epson Connection"

In addition the driver installation instructions, Epson Technical Support also answered the following questions that we sent in.

Q. Can the Stylus Color ESC/P2 driver be used for all of the Color Stylus x60 printers?

A. Yes, this is the proper driver for the 60 series under Win 95/98

Q. What are the limitations for using the ESC/P2 driver?

A. The driver only prints up to 720 dots per inch (dpi) and some of the other features for print order or paper (collate, etc) will not be present on a resident driver. The 60 series drivers are all 1440 dpi printers and you will not be able to print high quality photo prints, since the emulation only goes to 720 dpi.

Q. When will Epson be releasing updated drivers to address this problem?

A. Epson only produces drivers that are Windows compatible, and most programs will work with these drivers since they are developed as Windows compatible (those available to the general public). If the printer driver is not compatible with one particular part of an application and the emulation works, then it is best to use the emulation. To be more specific, I do not know that Epson will actually develop drivers specifically for any one program, so there may not be a patch available from us.

If you are actually developing the program, you may want to go to our Developers Web site and download the ESC/P2 manual to see if you can incorporate the appropriate codes to tell the printer specifically what you want it to do. The site is at http://www.ercipd.com/isv/edr.htm We do not provide any information on the actual coding as this is a programming issue that Epson does not support.

Q. What would be best way for Epson Color Stylus users to obtain more information about this problem and the work around that you have provided?

The work around is essentially a determining factor for compatibility/corruption issues. Usually, if the emulation works, the driver is corrupt and we recommend reinstalling it. If you have tried this already and were not able to obtain the desired results, then it is a conflict/compatibility issue with this particular program/function.

Epson provides updates for drivers on our Web site and you may want to try downloading one in case the copy you have is corrupt. The updates are generally cosmetic changes as the core driver (ver 4.x etc) is usually the same. If you happen to see the version numbers change from 4 to 5, then the core driver has been modified.


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